Companies and Cell Phone Policies

January 2nd, 2018

Establishing a cell phone policy that respects employees while preventing disruption of productivity, encouraging a safe environment, and protecting company data isn’t easy. It’s downright complicated, but it’s a responsibility that cannot be ignored. Here’s some tips to help you get started.

Policies that work well for most companies –guidelines based on basic good manners and consideration of others.

  1. Keep phones on vibrate while at work.
  2. Make/take personal calls/texts during breaks and lunch time, excluding emergencies, medical calls, etc. Ensure that family and friends understand when calls are acceptable and when they are not.
  3. When calls must be made; keep them brief. If your call will disrupt others; step outside or into a private area.
  4. Keep all calls “professional” including personal calls – no arguments, foul language, intimate details . . .
  5. Never let cell phone use interfere with safety.
  6. Don’t use phones to take pictures during work.
  7. Don’t use personal cell phones to transmit confidential company information.
  8. Never let cell phone use interfere with customer service. If an employee who works with customers has an emergency, another coworker should immediately take the employee’s place.

Some companies – especially those with lots of customer contact, may find the need to ban cell phones while on the job, while others may have a very loose policy. The key is to have a policy.

  • Put it in writing.
  • Clearly communicate the policy to all employees.
  • Set specific expectations and consequences for policy breakers.
  • Enforce the policy consistently and fairly.


While most agree that companies need a cell phone policy – the big question remains – what should that policy be? Businesses come in various sizes and cultures. Likewise, with employee responsibilities. On the one hand, there are some policies, like those mentioned above, that make work well across the board. On the other hand, one size does not fit all – so in the end, common sense must come into play.

If you’re looking for a new employee, contact Olympic Staffing. We can help you find an employee in sales or any department, who is perfect for your company culture and who will be a good fit for your fellow employees.

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