Online Reviews – the Negative (Part II)

March 28th, 2017

Last week we discussed the power of positive online reviews and how to generate them. But, there is always the other side of the coin – negative reviews. It happens to every business sometime. In today’s blog we’ll share helpful tips for deflating even the nastiest comment.

One of the best ways to combat negative reviews is to have a good defense…without getting all defensive.

  1. Don’t take it personally. Stay calm, professional, and polite. Reviewers will respect you for that, even if they still disagree.
  2. Designate a person high up in the company to manage reviews. Reviewers want to know that an executive cares about them.
  3. Respond quickly to every Inc.com says, “Businesses that respond to reviews have an 86% higher rating compared to those that ignore them.”
  4. Listen to the reviewer, and examine the problem. If the problem doesn’t exist, provide evidence, and ask the reviewer to remove their review. If the problem is real, thank the reviewer for their feedback and let them know what steps you’re taking to correct the issue.
  5. If this could become a long conversation, ask to move it off the public site. Request that the reviewer email or call you, so you can solve the problem together and in private.

When you show how much you care for reviewers and give personal responses, unhappy reviewers may amend their review after talking with you. Potential talent, as well as your current employees and your customers, are watching to see how you treat people and how you solve problems. Look at negative reviews as an opportunity to demonstrate your professionalism and caring toward other people.

Building a team of caring staff who appreciate the value of great customer service is a positive step toward combatting negative reviews. That’s where Olympic Staffing steps in. Contact us today. We’ll connect you with staff who bring out the best in your company.

Online Reviews – the Positive (Part I)

March 21st, 2017

Online reviews are important to your business. In fact, studies say they can sway more than 85% of people. And when it comes to jobs, nearly 50% of seekers check out Glassdoor or other options like Yelp, TripAdvisor, and Amazon.

Since negative reviews tend to carry more weight with readers than positive reviews do, collecting positive ones is crucial. So let’s dig into the actions you can take.

To collect positive reviews: Have a good offense

  1. The number one rule: Be a good company. Provide quality products/services.
  2. Treat your employees like your most valuable asset – they are.
  3. Treat your customers with respect – they deserve it. Show them you care.
  4. Get active online. Make sure you have profiles on the most common review sites.
  5. Customize your profile, upload professional photos, and update your contact information.
  6. Use Facebook, Twitter, Snapchat, etc. to create positive interactions with employees and customers.
  7. Request good reviews. Let the rest of the company know about the online profiles, so current employees can tell why they love working there.
  8. Stick a reminder on your website, your Facebook page, and your brochures so that customers can leave reviews.
  9. Ask people in person to write a review.

Positive reviews tend to generate positive reviews. The more you collect, the more people sit up and take notice.

Being a great company and providing top notch products/services begins with having top-notch staff. Olympic Staffing will connect your company with the right people – employees who help your company consistently collect positive reviews. Contact us today.

Return to our blog next week for Online Reviews – Part II – Dealing with the Negative

Increase Your Productivity Through These Work Hacks

March 14th, 2017

It can be hard to be productive, but if you power through your workday using a series of work hacks, you can end up accomplishing more than if you didn’t do them. The more productive you are, the bigger chance you have of performing during the work day. Here’s how you increase your productivity through work hacks:

Check Your E-Mails Twice a Day. 

E-mails are the ultimate distraction. If you want to make your day more productive, try disabling notifications and sending out an auto-responder to your clients. This auto-responder should let clients know that you only check your e-mail at two certain times during the day (usually morning and afternoon) and you will respond to their e-mail then. You’ll find that you’re able to fill up your day with much more productive tasks as opposed to just reactively responding to e-mails.

The Five Minute Rule.

This is a great productivity hack because it will force you to accomplish things. The rule is this: if a task takes five minutes or less to complete, just do it now. You’ll be amazed at what tasks take less than two minutes, and you’ll find yourself with much more free time as you stop procrastinating and start completing tasks right away.

Make Bad Habits Difficult.

We all have bad habits at work, but the ones that are particularly bad are the ones that decrease our productivity. So, if you have a bad habit that does that, you need to make it difficult for yourself to engage in that bad habit. For example, if you have a bad habit of scouring TMZ during work, turn off your Wi-Fi so you can get work done. Or, if you have a bad habit of texting your friends during the work day, keep your phone in your car so you can focus on the job you were paid to complete.

If you’re in need of a new job, contact Olympic Staffing. We will help place you in a job that is a good fit for your skillset, education, and career goals. We can also help place you in a job that lets you utilize your new work hacks to the best of your ability.

 

 

How to Foster an Entrepreneurial Culture

March 7th, 2017

You may have employees who work for you, but there’s no reason, as an employer, why you can’t foster an entrepreneurial culture. If you can hire entrepreneurial-minded individuals, you will be reaping the benefits of ingenuity, self-starting, and hard work. Here’s how you can foster an entrepreneurial culture:

Give Your Employees Freedom in Their Positions.

If you want to foster this type of culture, you’re going to need to give your employees freedom in their positions. Whether this means allowing them to start new divisions, head up new initiatives, or even make suggestions, you need to be open to it. It also helps if you let your employees know that they have this freedom from day one, so they know exactly what to expect.

Allow for an Open Environment of Communication.

Another great way to foster this type of culture is to allow for an open environment of communication. Part of what entrepreneurs love is refining their businesses to make sure that they’re running smoothly. You can have your employees emulate this feeling by making suggestions and making actionable plans in which you can see their individual strengths and work prowess.

Don’t Micro-Manage Your Employees.

Most entrepreneurs love not having a boss, so if you want to foster an entrepreneurial environment for your employees, you’re going to have to refrain from micro-managing them as much as possible. This can initially be a struggle for bosses who love having the last word and the ultimate say; however, you’ll likely find that there’s a sort of freedom in relinquishing control and letting your employees take over at some point.

If you would like to hire entrepreneurially-minded individuals, contact Olympic Staffing. We have a database of quality individuals who would like to apply their entrepreneurial mindset and work ethic to working with a reputable employer who can put those skills to good use.